How do I create a user account?

You can create a user account by clicking the “Sign in” link found in the top right corner of the webpage. Then under the sign in click create account To effectively create your account, you must include all information in fields.

Once you have created an account, you may login at any time using the email address and password chosen during your Sign Up. If you’ve forgotten your password, you may retrieve it by selecting the “Forgot your password?” link found to the bottom of the Account Login. If your email is registered in our system, we will send the password to that email address.

Who should I contact with questions about my order, payment, or delivery?

If you are unclear about an order or are experiencing issues with your delivery, you may contact us at any time by calling Customer Service at , or by e-mailing. Please note that questions pertaining to the status of your order may be found in the email that you provided at checkout. This includes information such as the confirmation of your order and payment, as well as notification at the time your order was shipped, along with its delivery tracking number.

What should I do if I am having trouble placing my order?

If you are experiencing technical or issues of any kind placing your order, please contact Customer Service to further assist you place the order.

How can I order online as a new customer?

You can place an order as a new customer at any time by adding your desired items to a shopping cart, and proceeding with the checkout process when you're ready.

How do I order online as a returning customer?

Returning customers are welcome to sign in to their accounts first before placing new orders with us. Signing in provides the website familiarity with you and the products you've previously purchased in order for you to navigate the website more efficiently. If you do not wish to sign in, you may still add products to your shopping cart and checkout as normal.

Can I enter different billing and shipping addresses?

We generally do not approve orders with billing and shipping addresses that do not match without verbal confirmation from the customer. We understand it is often necessary to ship elsewhere, and in this instance we ask that you please contact our Customer Service number for assistance.

What will happen after I place my order online?

After you place an order, you will receive an email immediately upon checkout confirming you of its confirmation. Further emails pertaining to the status of your order, such as notification once your order is shipped, along with its tracking number for delivery, will be sent to you. Please note that all emails regarding the status of an order will be addressed to the email address you provided at Checkout.

How do I contact your customer service?

If you need assistance, you may contact Customer Service at (any time Monday- Friday 9:00am - 5:00pm  PST, or by e-mailing 

Who should I contact with general questions about a product?

General questions regarding an item and its function should be directed to the item's manufacturer.

How do I pay?

Given that Diabetic Supplies Express operates as a web-based store, the best recommended form of payment is with a credit or debit card. Electronic transactions take place immediately at the time of checkout and are the highest-guaranteed method of payment for both you and DSE. Alternatively, you may send us a money order or check upon arrangements made by calling Customer Service. Please note that mailing a check will result in additional delivery time as we do not ship orders prior to guaranteeing payment.

How do I pay by credit or debit card?

To pay with a credit or debit card, please first confirm that we accept it. We accept cardholders using Visa, Mastercard, Discovery, American Express, or accounts such as Paypal . As long as you are using an accepted form of payment, you can confidently submit the necessary information at the time of your Checkout. If the payment transaction is completed successfully, you will receive a confirmation page listing your order number. Please note that if your browser fails to load after pressing submit, you may confirm its transaction by checking your email for a confirmation message.

How is my order shipped?

Unlike many on-line stores, here at Diabetic Supplies Express we stock almost everything we sell. This enables us to get your order shipped the same day, for fast delivery. We ship orders over $99 FREE of charge via Priority mail within the continental United States. Most orders are shipped within 24 hours and a delivery confirmation number for your package will be sent to you via email as soon as we ship your order. To find out more about the shipping methods we offer, please review our Shipping & Policies page.

How do I return a product that I ordered?

If you are not 100% satisfied with your purchase, you can return your order as long is it is in it's original unused condition when you received the order for a full credit or refund for up to 7 days from the date of delivery.

Refurbished transmitters are not returnable unless in the rare case of early failure, we offer a 90 day prorated warrant on our new battery unit transmitters If they fail due to dead batteries prior to 90 days you may return it for a Pro Rated refund based on the time left on the 90 day warranty.

NOTE!  All Other Returns must be in new condition, and in the original packaging. We cannot accept returns on opened boxes due to the nature of medical supplies.

Items returned in new condition with original packaging more than 7 days but less than 14 days after delivery date will be charged a 25% re-stocking fee.

Items cannot be returned, replaced, or exchanged more than 15 days after delivery dates. 

RETURN INSTRUCTIONS

You are responsible for the cost of shipping the return item to us, unless return was due to an error from our end.

Shipping expenses in the case of free shipping will be calculated as shipping charges incurred by us. Once we have received and processed the return product a credit or refund will be issued within 7 days and an e-mail confirmation will be sent to the customer.

 

 

Once your return has been received and processed a credit or refund will be issued within 14 days and an e-mail confirmation will be sent. All products are subject to manufacturer’s warranty. Please contact the manufacturer directly to resolve quality issues.

We are constantly reviewing this web site for accuracy and completeness. However, we will not be held responsible for any typographical or photo-graphical errors. We reserve the right to modify the price, description and/or photograph of any item without notification. Photographs are intended to be representative and may not reflect the actual product being offered.